Support & Questions

    Magnus Pharma
    Lower Parel, Mumbai, Maharashtra 400013

    Common purchase queries answered

    Orders and Shipping


    If you need to swap an item

    Returns and Exchanges

    We are shipping via private mail UPS/DHL/DPD – therefore delivery within the EU takes 7 days.

    Worldwide delivery – 14-21 days

    Once you’ve made an order, shipping address can be changed by writing an email to our customer support

    We are providing tracking number with every parcel we send. You will be able to track status of your order on official private courier websites.

    No. We declare parcel as sample. Therefore there’s no sales tax applied.

    Yes, we do ship worldwide.

    Yes. All your items will come in one discreet package.

    We offer a free reshiping for customers who are located in Europe Union (Schengen Zone)

    Once package has been sent. We don’t accept returns. Due to security reasons.

    If package was sezied by customs. We will send a replacement package for free. (Only applies to European Union countries)

    No worries. Just write to us and we’ll resolve your issue.

    If this happens, we’ll send replacement for free within 48 hours.

    Yes. We guarantee safe and fast delivery.

    Contact us via email: 

    No worries. Just contact us via email or Telegram and we’ll change your data instantly.

    Yes. You can change all information, but only before order is shipped.

    Once order is shipped delivery address cannot be changed 

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